Overview

At SYLARENTHIV, we strive to ensure that our customers are completely satisfied with their purchases. If you experience any issues, please refer to our refund policy below for guidance.

Eligibility for Refunds

If you are not completely satisfied with your purchase, you may request a refund within 30 days of the purchase date.
The item must be unused and in the same condition that you received it.
Original receipt or proof of purchase is required for processing a refund.

Non-Refundable Items

Some items and services are non-refundable, including but not limited to:

Gift cards
Downloadable software products
Customized items

Refund Process

To initiate a refund, please contact our customer service team via email at [email protected]. Include your order number and reason for the refund request.

Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] to start the process.

Shipping

To return your product, you should mail your product to: 1234 SYLARENTHIV Lane, Cityville, State, 12345.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.